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Customer Service / 24-Hr Nurse Advice Line
Customer Service Numbers
TX (888) 371-1249
TX TTY – (866) 489-9042
En Español

For Members

Welcome to your page! Here you’ll find information to support your health and wellness as well as resources to help you make the best choice for your primary care provider (for those with an Allegian Choice HMO plan).

‘Round the clock health assistance

We all know that if you have a life-threatening emergency, it’s important to call 9-1-1. If you have a sudden health problem that is NOT an emergency, the first person to call is your doctor. He or she will tell you what you should do.

If your doctor can’t see you, or if you're unable to reach your doctor’s office, contact Customer Service at (888) 371-1249, TTY: (866) 489-9042.  From this number, you can reach our Nurse Advice Line 24 hours per day.  Or if you call during Customer Service hours (Mon.-Fri., 8 a.m. to 5 p.m., excluding holidays), we can help arrange an appointment with another doctor or direct you to the urgent care center nearest you.

Choosing or changing your Primary Care Provider

Are you enrolled in an Allegian Choice HMO plan? Do you need to choose a Primary Care Provider (PCP) for the first time or to change to a new PCP? Call Customer Service or download the PCP selection form. Follow the instructions on the form to make your selection and send it to us.

Prior Authorization Notice

Some medical services and prescription drugs require a prior authorization before members can receive them. Please check with your Primary Care Provider, who will request prior authorizations for you. The medical services and prescription drugs that require prior authorization may change at the start of or during the plan year.

Third Party Entity Payments Notice 

Allegian Health Plans does not accept premium and cost-sharing payments from third party entities made on behalf of enrollees with the exception of the Ryan White HIV/AIDS Program; Indian tribes, tribal organizations or urban Indian organizations; and state and federal government programs

Health Risk Assessment 

Allegian Choice believes in proactively reaching out to our members to learn about barriers to receiving health care that is right for them.
You may be contacted by telephone to complete a Health Risk Assessment, also called an HRA.  During this call, you will be asked questions about your health and health-related needs.
If you have not received a phone call, and would like to complete a HRA, please contact Allegian Choice Customer Service at (888) 371-1249 TTY: (866) 489-9042. We will mail an HRA upon request.