Customer Service / 24-Hr Nurse Advice Line
Customer Service Numbers
TX (888) 371-1249
TX TTY – (866) 489-9042
En Español
One of the Affordable Care Act's main goals is to make health insurance more transparent. Allegian Choice Members can review simple policy summaries for claims payment and coverage rules by clicking on the items below.
  • Out-of-network liability and balance billing

  • Enrollee claim submission

  • Grace periods and claims pending

  • Retroactive denials

  • Recoupment of overpayments

  • Medical necessity and prior authorization timeframes and enrollee responsibilities

  • Drug exception timeframes and enrollee responsibilities

  • Explanation of benefits (EOBs)

  • Coordination of benefits (COB)