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Customer Service / 24-Hr Nurse Advice Line
Customer Service Numbers
TX (888) 371-1249
TX TTY – (866) 489-9042
En Español

Allegian Health Plans complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Allegian Health Plans does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

   Allegian Health Plans:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    •  Information written in other languages

    If you need these services, contact Member Services.

    If you believe that Allegian Health Plans has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance directly with the plan at:

    Allegian Health Plans
    Appeals and Grievances
    7878 N. 16th Street, Ste. 105
    Phoenix, AZ  85020

     You can also file a grievance with Marisa Smith, Regional Manager, Office for Civil Rights, US Department of Health and Human Services, 1301 Young Street, Suite 1169, Dallas, TX 75202, Phone: (800) 368-1019, Fax (202) 619-3818, TDD: (800) 537-7697, Email:ocrmail@hhs.gov.

     If you need help filing a grievance, Marisa Smith is available to help you.

     You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available here, or by mail or phone at:

     U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201

    1-800-368-1019, 800-537-7697 (TDD)

    Complaint forms are available here.

     

    Language Assistance Service Information

    Spanish

    ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-371-1249 (TTY: 711).

    Vietnamese

    CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-888-371-1249 (TTY: 711).

    Chinese

    注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-888-371-1249 (TTY: 711).

    Korean

    주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-888-371-1249 (TTY: 711) 번으로 전화해 주십시오.

    Arabic

    ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان اتصل برقم 1-888-371-1249 (:رقم هاتف الصم والبكم711).

    Urdu

    خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں 1-888-371-1249(TTY: 711).

    Tagalog

    PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-888-371-1249 (TTY: 711).

    French

    ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-888-371-1249 (ATS: 711)

    Hindi

    ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-888-371-1249 (TTY: 711)
    पर कॉल करें।

    Farsi

    ܙܘܼܗܵܪܵܐ: ܐܸܢ ܐܲܚܬܘܿܢ ܟܹܐ ܗܲܡܙܸܡܝܼܬܘܿܢ ܠܸܫܵܢܵܐ ܐܵܬܘܿܪܵܝܵܐ، ܡܵܨܝܼܬܘܿܢ ܕܩܲܒܠܝܼܬܘܿܢ ܚܸܠܡܲܬܹܐ ܕܗܲܝܲܪܬܵܐ ܒܠܸܫܵܢܵܐ ܡܲܓܵܢܵܐܝܼܬ. ܩܪܘܿܢ ܥܲܠ ܡܸܢܝܵܢܵܐ 1-888-371-1249 (TTY: 711)

    German

    ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-888-371-1249 (TTY: 711).

    Gujarati

    સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 11-888-371-1249 (TTY: 711).

    Russian

    ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-888-371-1249 (телетайп: 711).

    Japanese

    注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-888-371-1249 (TTY: 711)
    まで、お電話にてご連絡ください。

    Laotian

    ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-888-371-1249 (TTY: 711).