Customer Service / 24-Hr Nurse Advice Line
Customer Service Numbers
TX (888) 371-1249
TX TTY – (866) 489-9042
En Español

For all contracted and non-contracted providers, you may submit claims projects via e-mail using the spreadsheet located below. Once completed, please e-mail the spreadsheet to VBC-ProviderSupport@ConiferHealth.com

 Download Claims Project Spreadsheet

Please look for the file in your downloads folder

  • All files sent must utilize the approved spreadsheet, any items not using this format will be sent back.
  • All files must be e-mailed to VBC-ProviderSupport@ConiferHealth.com. Any faxed/mailed items will be not be considered and returned to the provider as they are unusable in their current state.
  • Once received, you will receive an immediate automated response that the item was received. From this point, you will be contacted with 48 business hours regarding a ticket number and a point of contact.